Privacy Policy

Last updated: October 2025

1. Introduction

Patons Rock Storage ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020. By using our services, you consent to the practices described in this policy.

2. Information We May Collect

We collect personal information relevant to our business relationship with you, including but not limited to:

• Name and contact details (address, telephone numbers, email address)
• Date of birth
• Driver's licence or passport details for identification purposes
• CCTV footage and/or audio recordings for security purposes
• Information about your use of our storage services
• Emergency contact information

We collect this information directly from you when you:

• Sign up for storage with us
• Access our storage facilities
• Communicate with us via phone, email, or in person

3. Use of Your Information

We use your personal information to:

• Identify you and assess your application for storage
• Ensure the security of our facility and the goods stored within
• Communicate with you regarding your account and our services
• Process payments and manage your account
• Comply with legal obligations and regulatory requirements
• Improve our services and customer experience

4. Disclosure of Your Information

We may disclose your personal information to:

• Our employees and contractors who need access to perform their duties
• Service providers engaged by us (e.g., IT services, payment processors, insurers)
• Government departments and law enforcement agencies as required by law

5. Cookies and Tracking Technologies

Our website is a static site that does not set any essential cookies for basic functionality. However, we use some external services that may set cookies:

• FontAwesome: We use FontAwesome icons from their CDN which may set minimal cookies for font loading optimization
• Google Fonts: We use Google Fonts which may set cookies for font loading optimization and usage analytics

These external services may collect usage data in accordance with their own privacy policies. You can set your browser to refuse cookies, and our website will continue to function normally. Most web browsers allow you to control cookies through their settings preferences.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes implementing:

• Physical security measures at our storage facility
• Electronic security measures for digital information
• Managerial procedures to safeguard information
• Regular security assessments and updates

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we stop using your information for certain purposes
• Make a complaint to the Privacy Commissioner if you believe we have breached your privacy

9. Access and Correction

To request access to or correction of your personal information, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

If you are not satisfied with our response to your privacy concern, you may contact the New Zealand Privacy Commissioner: